How is the sterilizer fitted to the wall?
The box can just stick on tiled wall as long as the wall surface is flat
Last updated: September 12, 2017 00:09
Pre-Launch Giveaway Winners!
Congratulations to our Pre-Launch Giveaway Winners. You will be receive 1X Free Puretta Toothbrush Station. We will contact you via email with details on sending out your reward once our campaign is over.
1) Stacy Miller, Boise ID 2) James Schwartz, New York City NY 3) Chelsey Newton, Hood River OR 4) Dana Jefferson, San Diego CA 5) Jerry Rienard, Atlanta GA
Last updated: August 17, 2017 08:37
Does the product fit with floss pack?
Yes, it fits. It just will block one space.
Last updated: August 24, 2017 20:19
How long will the station last?
The product life span is 5 years because the UV light can only last this long. But other parts of the product can last much longer than that, and UV light is replaceable.
Last updated: August 24, 2017 20:19
How long is the warranty for the product?
The warranty is 6 months
Last updated: August 24, 2017 20:26
How to order more than 3 products?
You can add more $ to your pledge. The cost will be $59 per unit plus $8 shipping per unit if inside USA, and $14 shipping per unit of outside USA
Last updated: September 04, 2017 01:28
Is there any battery option for bathrooms that do not have a source of sunlight to power the device?
Yes, Puretta has a battery of 2800mah. It can last for up to 6 months and you an recharge with normal Android cable
Last updated: September 04, 2017 01:30
Is Puretta water-proof?
It has waterproof design, but you shouldn’t put it in water directly or hang too close to shower that water will splash on it all the time
Last updated: September 11, 2017 00:09
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.